Security Operations Center Dispatcher

Security Operations Center Dispatcher Location Kutztown, PA :

Security Operations Center Dispatcher

Overview

Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

*Now Hiring PART-TIME Security College Campus Safety Dispatchers FOR MULTIPLE SHIFTS!*

Weekly Pay! - As Well As DailyPay, a Work Today, Get Paid Today Option!

Excellent Career Advancement Opportunities!

Professional Development Training Provided at No Cost!

Uniforms and Equipment Provided at No Cost!

$15. 50 An Hour Starting Pay!

Allied Universal is hiring a Security College Safety Dispatch Officers . The Security College Safety Dispatch Officer has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) to the Security Officers in the field as well as the client team members. The SOC is a 24/7 operation which provides the team members with a comprehensive monitoring approach to provide broad visibility of activity across the campus.

RESPONSIBILITIES:

• Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

• *Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)*
• *Demonstrated ability to operate radio, telephone equipment and/or console monitors*
• *Display exceptional customer service and communication skills*
• *Ability to adapt in a dynamic work environment while possibly working under pressure*
• Possess a high school diploma or equivalent, or 5 years of verifiable experience
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include of the following:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to prioritize workload based on urgency
  • Ability to communicate effectively with IT and Security Systems professionals

Perks and Benefits:

• • • Health insurance and 401k plans for full-time positions
    • Schedules that fit with your personal life goals
    • Ongoing paid training programs and career growth opportunities
    • Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:

Requisition ID

2024-1157745