Benefits Service Center Team Lead

Reference #: JR261550

The Benefits Service Center Team Lead supports a variety of PPG teams in the main areas of health, pension, life insurance, disability, leave management and other benefits and services. Reporting directly to the People Operations Benefits Leader you will guide the Operations aspects of Open Enrollment. You will provide guidance to the Benefits Service Center Specialists as they assist employees and retirees, facilitate issue resolution with main vendors, complete daily job responsibilities and assist with department projects.

Key Responsibilities

Provide daily guidance, direction and oversight to the US Benefits Specialists and a Team Lead and Benefit Specialists in Mexico. Coach staff and provide formal performance reviews observing PPG policies.

Develop and monitor weekly schedules for the Benefits Service Center team to ensure phone and processing coverage. Conduct monthly call reviews with each team member to ensure the delivery of quality service.

Ensure exceptional service is always delivered to all customers. Provide feedback to team members and identify any required training opportunities.

Plan and allocate resources to meet all deadlines and goals.

Foster a spirit of teamwork and unity among team members that allows for diversity of thought and cohesiveness and supportiveness in the pursuit of single and team success.

Oversee data accuracy and administration of the Benefits Service Center systems, such as, WTW BenefitConnect, Workday, Fidelity PSW, and many more.

Oversee all daily processes within the Benefits Service Center regarding daily/weekly/monthly responsibilities, mailings and compliance notices.

Develop complete and accurate Standard Operating Procedures documents for all processes used within the Benefits Service Center.

Ensure all Benefits Service Center team members are adequately trained on all Standard Operating Procedures.

Evaluate and revise internal processes to reduce costs and increase efficiency.

Help develop communication materials and tools to enhance understanding of the PPG's benefits package.

Be the main daily contact for outplacement services. Support all businesses and manage the administration of this service.

Work with expatriates and repatriates to ensure full understanding of US benefits.

Help with special projects as requested and perform additional responsibilities.

Qualifications

BS/BA Degree in Human Resources, Business, or related; and minimum of 3+ years of benefits experience.

Knowledge of U.S. benefits, including leaves and disability.

Experience working with computer systems such as Oracle, Microsoft Suite, including advanced Excel knowledge and Workday.

#LI-Hybrid #LI-PRT1 #Benefits - Medical, Dental, Vision, 401K

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected]. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected]. Pay Transparency poster: English_formattedESQA508c.pdf

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