Front Desk Agent
Job Description
Job Description
Front Desk Agent- Renaissance Allentown, Allentown, PA
- Flexible Availability Required
- Part Time
- Primarily 3pm-11pm./ 7am-3pm as needed. /Mid-shift as needed.
- Weekends and holidays are also required.
- $15.00/Hr.
- Criminal Background Check Required
Position Overview:
We’re looking for an engaging, detail-oriented Front Desk Agent to deliver exceptional service to our guests. In this highly visible role, you’ll be the first and last impression — setting the tone for a stay that’s both elevated and personalized.
What You’ll Be Doing:- Welcome guests with warmth, professionalism, and efficiency during check-in/check-out.
- Accurately manage guest reservations, payments, and folios using our property management system.
- Provide knowledgeable recommendations on hotel features and local attractions.
- Handle guest inquiries, service requests, and concerns with confidence and care.
- Collaborate with housekeeping, engineering, and other departments to meet guest needs.
- Uphold the cleanliness, organization, and safety of the front desk area
- Follow all brand standards and operational procedures to maintain consistency and excellence.
- Prior in person customer service experience required, especially in an upscale environment.
- Outstanding communication and interpersonal skills.
- Tech-savvy with the ability to quickly learn new systems.
- Calm, professional demeanor in fast-paced or high-pressure situations.
- Commitment to hospitality and guest satisfaction.
- Reliable, punctual, and adaptable to shifting priorities.
- Medical, dental, and vision insurance.
- Matching 401K.
- Paid time off to use within the first year.
- Paid vacation after one year.
- Six paid holidays.
- Marriott rooms discount on hotel stays worldwide.
- Free gym membership.
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