Customer Service Representative

Job Description

Job Description

Grasshopper Lawns is growing and currently seeking a Customer Service Representative in the Wyoming Valley.

Would you like to be a part of a close-knit and well performing team? At Grasshopper, our Customer Service Representative position will contribute to the smooth operations of a busy office setting.

As we continue to expand our lawn care business, we are looking for an individual who will be responsible for the day-to-day office duties; to include traditional clerical responsibilities such as answering phones and operating office equipment, as well as addressing potential questions and concerns with customers and our field techs.

While this position does require moderate technological aptitude, experience with typing and data entry, and adequate knowledge of the Internet, Outlook, Word, and Excel, we will train you on how to use our custom software program designed specifically for lawn care companies.

Your role will require you to display solid customer service and organizational skills. We like to provide a culture where our team is respectful of one another, can depend on one another, and can present professional attitudes toward one another, all in a comfortable and considerate environment.

The work schedule is Monday to Friday from 8am to 5pm.

Job responsibilities include:
* Scheduling and optimizing all service technicians' daily routes
* Training on and successfully utilizing the industry's leading software program, Service Assistant (ongoing training and updates will take place quarterly)
* Entering production data into our computer system
* Working alongside established and experienced crew and staff symbiotically
* Designing and editing postcard ads
* Troubleshooting and updating electronic tablets used by technicians
* Answering phones
* Keeping up in a fast-paced environment throughout the growing season
* Ordering inventory for all office supplies

Education and Experience
* High School Diploma or equivalent
* Minimum of 1 year of experience in an office or customer service environment preferred
* Excellent customer service skills - ongoing process of updating knowledge on the principles and methods for selling products and services.
* Knowledge of basic computers, industry software programs and standard Internet, and Microsoft Office products for business use.