Service Desk Analyst

Duties may include, but are not limited to, application support, device setup and troubleshooting, and remote support.

ESSENTIAL FUNCTIONS:

• Resolve Level 1 phone and remote issues and questions, which includes:

o Device hardware & software troubleshooting & support of the following OS’: Windows, Mac OS, IOS, & Android plus encryption

o Enterprise and desktop application support

o Printer access & installations including driver updates

o Password resets

o Remote Access support

• Working knowledge of help desk solutions using ITIL processes.

• Stay current with all relevant IT security, HIPAA, and other related compliance issues, technologies, and requirements.

OTHER FUNCTIONS AND COMPETENCIES:

• Demonstrated and proven ability to provide Level 1 phone and remote support for desktop-related issues including hardware, OS, applications, and peripherals.

• Must be able to keep current with new IT security technology and policy developments and present options for improvement as required.

Skills

Help desk, Help desk support, Password reset, Remote support, Servicenow, Service desk, Office 365, Troubleshooting, Customer service, Active directory, Phone support

Top Skills Details

Help desk,Help desk support,Password reset,Remote support,Servicenow,Service desk,Office 365

Additional Skills & Qualifications

Soft skills of this individual are crucial. Experience in dealing with irate end users and being solution oriented.

Experience Level

Entry Leve

This is a Contract position based out of Philadelphia, PA.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Philadelphia,PA.

This position is anticipated to close on Apr 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.