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Digital operations associate

Ballard Designs
West Chester, PA

The Opportunity

Digital Operations Associate will be responsible for managing digital assets from delivery to publication. In this role, you will support the eCommerce team (asset requesters) and Site Production team to ensure that assets are delivered, scheduled and validated on HSN.com, apps and related properties. Strong organization skills and problem-solving mindset.

Who We Are

We bring the joy of product discovery on TV to digital. Provide fun, addictive & social digital experience that inspires & informs her through product discovery and compelling content, this team plays a pivotal part in publishing content on all digital platforms accurately & efficiently.

Your Impact

  • Create new CMS briefs including asset locations, click-through information, analytics tagging and other critical information.
  • Publish assets that use CMS templates and deliver information to Site Production for assets that require HTML coding.
  • Interact with site production team for coding updates, workload prioritization and bug fixes.
  • Communicate closely with programming team and content requesters to execute on current programming grids and eCommerce plans.
  • Review content across all platforms and devices (desktop, Android and iOS mobile, Android and iOS app, email proofs); ensure that locations, dates and links match the request and that tagging standards are in place.
  • Manage task lists to ensure that assets are hitting workflow milestones on time.
  • Attend briefings for custom projects to help understand scope and determine delivery guidelines and page setup for publishing.


What You Bring

  • Bachelor’s Degree in a related field, or equivalent work experience in retail, or eCommerce working with products and/ or customers.
  • Ability to pivot quickly while prioritizing work and meeting deadlines.
  • Understanding of task lists, workflow tools and business processes.
  • Understanding of interactive media and its role in eCommerce.
  • Proficient in Microsoft Word, Excel, and Outlook.


Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Posted 2025-11-12

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