Visitor Services Assistant - PT
- Be a respectful, inviting, and approachable presence at all times while in the museum.
- Actively greet the public and provide a warm welcome and orientation to the museum and its spaces.
- Engage in conversation with visitors about the museum and its collections.
- Operate the museum’s ticketing terminals efficiently and accurately.
- Assist all members, groups, and visitors of the museum with their ticketing needs, including general admission, tours and special events.
- Promote museum programs and sell memberships.
- Communicate effectively with visitors.
- Enforce PMA policies and respond accordingly to emergencies and alarms.
- Work effectively and collaboratively with other departments including but not limited to Development, Special Events, Education and Protection Services.
- Assist visitors at the coat check.
- Ensure all visitor facing spaces, and personal workspaces, adhere to museum standards of cleanliness and sanitation.
- Complete opening and closing procedures in a timely and efficient manner.
- Attend department trainings and meetings.
- Work in other departments when possible, including regular Special Event shift offerings.
- Perform other tasks as directed by supervisor(s).
- Outstanding customer service and conflict resolution skills.
- Prior cash handling experience.
- Friendly and professional demeanor.
- Genuine interest in communicating with and assisting others.
- A track record of dependability and punctuality are essential.
- Personal interest in the arts or a related field preferred, but not necessary.
- Experience in hospitality, customer service and/or retail preferred.
- High School diploma, or equivalent.
- The hourly rate for this position is $18.00
- Schedule requires weekends, evenings, and holidays.
- This position is part of the AFSCME Local 397 bargaining unit
- Physical requirements:
- Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in workspaces with varying temperature differences.
- Able to work in various public and staff areas of the museum campus, including but not limited to typical interior office environments, entrance halls, lobbies, galleries, or exhibit spaces.
- Able to regularly set up, adjust, and operate a computer/keyboard and other office equipment used to generate work/transmit data
- Must be able to perform the essential duties of the role for the entirety of the shift (up to 11 hours)
- Able to remain standing for up to eight hours
- Able to work in and navigate a confined location for up to eight hours
- Able to work with a large volume of visitors in a consistently fast-paced environment, sometimes outdoors if needed
- Able to move items up to 20 pounds
- Must be comfortable working in an environment with variable indoor temperatures and occasional outdoor tasks.
- Adhere to a business casual dress code, maintaining a professional appearance appropriate for the workplace.
- Communicate needs and concerns professionally and respectfully to foster effective collaboration.
- Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
- Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum, and protects and enhances its reputation and standing within the community of museums.
- Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
- Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences.
- Maintains confidentiality.
- Adheres to all museum protocols, procedures, rules, and policies.
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected. What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
- Free general admission to the museum for you and your immediate family
- Discounted guest tickets for admission
- Discounts on gift memberships
- Special staff tours and presentations from our curatorial and conservation teams
- Discounts at the museum restaurant, museum cafés, and museum retail and online stores
- Medical, dental, and vision benefits
- Fully paid short-term disability insurance, long-term disability insurance, and life insurance
- Health savings or flexible spending account program
- Retirement savings program with museum match
- Paid vacation, personal days, sick days, and holidays
Recommended Jobs
Front End Supervisor
Position Title: Front End Supervisor Department: Sales Supervisor: Branch Manager FLSA: Non-exempt Position Summary: Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retri…
AP & Billing Accountant
The AP & Billing Accountant is responsible for processing and maintaining accounts payable, along with billing and maintaining accounts payable and accounts receivable for JEM Group. Essentia…
Performance Consultant & Legal Specialist
Performance Consultant & Legal Advisor Role Overview Gap International is a global Management Consulting firm with a unique approach. Our purpose is Transforming Organizations Transforming the W…
Veteran Client Assist (Pittsburgh, Pa)
Veterans Leadership Program Veterans Leadership Program (VLP) is Western and Central Pennsylvania’s premier Veteran service organization. For 40 years, VLP has operated with a focus on empowering …
Mechanical Engineering Intern
Company Description The ARM Institute leads the way to a future where people and robots work together to respond to our nation’s greatest challenges and to develop and produce the world’s most des…
Marketing Coordinator
TUDI Mechanical Systems strives to be the business partner most admired for its people! We have been voted one of Pittsburgh’s Top Workplaces for the past 15 years and named one of the best contrac…
Certified Nursing Assistant
Are you looking to join a fun team in a fully staffed facility where we strive to provide the best care for our Residents while ensuring that our staff feel appreciated for their dedication to our Re…
Community Liaison
EDEN EAST is a portfolio of skilled nursing on the East Coast. As an industry-leading provider of post-acute care, Eden has been dedicated to changing the way healthcare is delivered. We are passion…
Commercial Metal Roofer
Commercial Metal Roofing Mechanic – Standing Seam & Corrugated – $22–$30/hr – Full Benefits – Mountville, PA $22–$32 per hour to start | Full Benefits After 90 Days | Steady Commercial Work …
Restoration Project Manager
Project Manager – Water & Fire Mitigation & Reconstruction We are seeking a Restoration Project Manager who takes full responsibility for how a job is run—from initial loss through mitigation, rec…