Dock Operations Trainer

What you’ll need to succeed as a Dock Operations Trainer at XPO

Minimum qualifications:

• At least 18 years of age
• Two years of Dockworker or forklift operations experience
• Demonstrated leadership skills
• Strong understanding of ZDM, the handheld device and company policy and procedure, including safety
• Able to balance multiple tasks while positively motivating, coaching and communicating clear instructions to others
• Able to work well and thrive within a cross-functional often changing team environment (HR, Safety, Ops, etc.); able to work independently when required
• Strong company spokesperson
• Able to read and follow instructions including job guides and other company documents
• Computer skills, including email and basic Microsoft Office Skills
• Able to describe a process during the learning process and patience to see it executed
• Dock Operations Certificate completion
• Timely support the scheduling of sessions as requested and the processing of session rosters/activity reports (Outlook, People Services, XPO University, etc.)
• Time management and organizational skills, including the ability to meet facilitation deadlines
• Available to work a variety of shifts, including days, evenings, nights and weekends, due to varying freight volumes
• Able to do basic math calculations, with and without a calculator
• Infrequent travel (5%) to include overnight stays

Preferred qualifications:

• Prior experience supervising a team or demonstrated experience training others
• Prior Dockworker experience at XPO with good performance including attendance, safety record, and damage frequency score
• Participation with local service center employee engagement team
• A desire to progress in your XPO career
• An associate's degree, military experience or equivalent experience
• Desire to succeed with a strong attention to detail

About the Dock Operations Trainer job

Pay, benefits and more, upon successful completion of the Dock Operations training certification:

• Pay starts at $31.50/hour
• Additional $1.50/hour premium for training hours
• Additional $1.80/hour shift premium for FAC shift
• Flexibility to work all 3 shifts, with priority work on the FAC and OB shifts

• Health insurance benefits available on day one
• Life and disability insurance
• Earn up to 13 days PTO over the course of your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• This is a Motor Carrier Act exempt position

What you’ll do on a typical day:

• Train all new freight handlers on correct dock operations processes including sorting, handling, loading and unloading palletized and non-palletized freight and hazardous materials
• Train all new freight handlers on safe equipment usage including motorized and manual equipment, and securing freight inside trailers, and the handheld device
• Responsible for the effective onboarding, training, performance quality and retention of new all new freight handlers
• Effectively assess all new freight handler's skill and proficiency level
• Deliver training sessions in accordance with agreed upon training plan and ensure skills transfer
• Attend daily WIN meetings with new employees ensuring they understand the material and put it into practice
• Will be responsible for engaging DW’s and DSR’s with less than 1 year to improve their freight handling procedures
• Collaborate with Supervisors on 30-60-90 day evaluations to ensure completion and that the new employee is making positive improvement in noted areas
• Effectively coach all new freight handlers in the moment including use of SMART and the Accountability Policy
• Review evaluations and feedback from new hires and others to assess effectiveness and make enhancements to training sessions
• 80% of the time will be spent training. In periods where no training, onboarding, coaching or quality inspection is required, must be willing to operate as a Dockworker and exhibit proper freight handling techniques thereby leading others by example
• Exhibit a positive attitude and act as a brand ambassador of XPO Core Values, builds positive relationships
• Obtain and maintain facilitator certification as requested

Dock Operations Trainers are required to:

• Lift freight and other objects of various shapes, sizes and weights (frequently up to 50 lbs. and occasionally greater than 70 lbs.)
• Sort, handle, load and unload palletized and non-palletized freight using appropriate motorized and manual equipment, including a pallet jack, forklift and by hand
• Safely walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel as necessary

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .