Customer Service Representative

Job Description

Insight Global is seeking a highly organized and motivated Customer Service Representative to join our team. This individual will be responsible for providing exceptional support to customers via phone, email, and web-based systems. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication and multitasking skills, and is eager to learn and adapt to new technologies.

• Deliver outstanding customer service on behalf of the company through various communication channels

• Manage inbound and outbound calls efficiently and professionally

• Schedule appointments using internal systems and mapping tools

• Accurately document customer interactions in our database and provide relevant information to clients

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• High school diploma or equivalent

• 1-3 years of experience in a customer service role, preferably in a fast-paced environment

• Proficient typing and computer skills; familiarity with web-based systems, Microsoft Suite, Google and Excellent verbal and written communication skills

• Strong organizational and multitasking abilities - Additional education or certifications in customer service or related fields is a plus