Food and Beverage Manager

To run the food and beverage operation at the Club ensuring the highest standards of service are offered to the Members and their guests. To also support the wider management team in making The Philadelphia Club one of the finest private members’ clubs in the United States.

• To establish and maintain the highest levels of service throughout all food service areas – dining room, private dining and Club Events.
• To be a charming host for all Members and their guests.
• To champion the training and development of the team including drafting standard operating procedures (SOPs) for all key tasks.
• To plan and execute Club Events and private dining parties, including dealing with enquiries and offering show rounds.
• Along with the General Manager, to manage the Club’s wine list and cellar.
• To be the health and safety champion of the department paying particular attention to back of house cleanliness and cleaning schedules.
• To ensure the Club achieves the agreed wine sales gross profit each month.

Hours of work:

As required by the needs of the business. The normal working week will mostly be Monday to Friday, but you may be required to work weekends (occasional Saturdays or Sundays). Anticipated hours (dependent upon business needs).

Skills and Requirements:

• Proven experience as a manager or supervisor in a high-quality restaurant environment.
• Minimum 2 years’ experience supervising/managing staff.
• Good knowledge of classical food service techniques.
• Good knowledge of American and European food.
• Good knowledge of American and European wines and cocktails.
• Knowledge of health and safety procedures, including food allergens. ServSafe Certificate required.
• Knowledge of point-of-sale use in bars and restaurants.
• Knowledge of restaurant reservations systems and the ability to take bookings from Members.
• Strong organizational and time management skills.
• Strong communications skills, both verbal and written. Fluency in English is essential to this role.
• Physical requirements for this role include but are not limited to: lifting of heavy objects, reaching including overhead, stooping, bending, and standing for prolonged periods of time.
• Experience of complaint handling and the ability to deal with any Member’s complaints in a polite and professional manner and bring them to the attention of the General Manager.

Preferred skills and qualifications: (not essential)

• Diploma or degree in food and beverage or a related field. External training may be offered/required in the future, paid for by the Club.
• Diploma or certification in wine production and/or service. Wine Spirit Education Trust training can be given.

  Employee benefits:

• Monday to Friday working (occasional weekends)
• 4 weeks Paid Time Off (time off mainly to be taken during August closure)
• Federal holidays Off
• Competitive salary
• Performance related bonus
• Christmas bonus
• Health insurance (inc. dental and vision)
• Life insurance
• 401K
• Uniform provided (and laundered)
• Staff meals provided (whilst on duty)
• Staff social events (organised by the Staff Committee)
• In-house and external training offered
• Straight and split shifts