Mortgage Operations Trainer

• Effectively curate and facilitate training programs, seminars, and workshops.
• Subject matter expert on lending industry and operations areas.
• Maintain learning performance feedback.
• Manage virtual and in-person learning opportunities.
• Stays up to date on learning management tools.
• Demonstrate proficiency as a learning experience professional and coach.
• Provide frequent and transparent feedback to the team when observing, participating, facilitating classes as needed.
• Consistent exercise of independent judgment and discretion in matter of significance.
• Model professional successful business characteristics setting the best practice standard for the learners.

• Bachelor's degree in business preferred.
• Minimum 5 years of experience in Mortgage Operations ideal but not required
• Proven understanding of the home lending industry including first and second lien mortgage and home equity products; licensing and compliance guidelines; focus on customer service and quality control; and operations techniques in a customer-centric environment.
• Previous experience as an operations trainer preferred.
• Fundamental knowledge of adult learning.
• Strong project management skills to set and manage priorities, resources, goals and initiatives.
• Excellent communication skills required.
• Proven ability to establish working relationships at all levels of the team both internally and externally.
• Strong presentation skills, in person and virtual
• Ability to work self-directed as well as in a collaborative manner on key issues in a fast-paced environment.
• This is an onsite role and requires willingness to travel between two (2) PA and NJ locations.

Benefits

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Credit Union Membership
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.