Part-Time Resident Services Assistant

Resident Services Assistant

SUMMARY: Responsible for performing a wide variety of administrative functions on behalf of the residents of the Housing Authority of the County of Dauphin and other assigned properties. Most assignments are performed independently, in accordance with established office procedures. Work is performed under the direct supervision of the Social Service Coordinator and is reviewed for accuracy and effectiveness.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required as assigned.

• Responsible for providing assistance, as requested, to fill out applications and forms for residents, including SNAP, Medical Assistance, LIHEAP, transportation, and more.
• Assist in the coordination, scheduling and assisting in filling out Rent Rebate applications.
• Assist in the coordination of the Congregate Meal programs at Hoy Towers and Bistline House.
• Maintain relationship with Messiah Nursing to help provide flu shot clinic and additional medical programs.
• Help coordinate for Fresh Express and CSFP food box delivery.
• Responsible for working with Resident Council including attending meetings, providing election assistance, BINGO applications, special event coordination, etc.
• Assist in planning educational resident meetings with outside speakers.
• Assist with the collection of volunteer hours.
• Assist with the planning of back-to-school events.
• Assist with services based on need for Cherry Orchard Place.
• Check voicemails and return calls as directed by Social Service Coordinator
• Performs related work as required.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or equivalent.
• Minimum of 1 year of experience in a social service related field.
• An equivalent combination of experience and education may be considered.
• Bilingual (Spanish/English) is a plus not but required.
• Must possess a valid Pennsylvania driver’s license and be insurable under the Authority’s plan.

REQUIRED SKILLS:

• Basic knowledge of the social, medical, economic, and recreational needs and concerns regarding the senior population; thorough knowledge of those types of activities suited to the aged.
• Basic knowledge of health and social care systems, community agencies and organizations that provide services to the aged.
• Basic knowledge of evaluation and assessment methods; good knowledge of the principals of Federal and State regulations governing programs for the aged.
• Intermediate proficiency with Microsoft Office (MS Word and Excel).

• Must have the ability to learn other computer software programs as required by assigned tasks.
• Must have the ability to maintain strict confidentiality of information provided during work hours.

WORK ENVIRONMENT:

• Functions primarily in an office environment.
• Work requires the ability to sit or stand throughout the workday.
• Position requires use of fingers, hands, and arms on a consistent basis for computer and phone work.
• Position requires the ability to talk and hear.
• Good vision skills (with or without correction) are required.
• Regular, local off-site travel is required.
• The employee must occasionally transport up to 30 pounds.

Employment is contingent upon successful completion of a background check and pre- employment drug screening.