Customer Service - Automotive Service Department
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
We are a full-service automotive dealership dedicated to delivering an exceptional customer experience at every visit. Our team values professionalism, communication, and teamworkand we take pride in doing the job right the first time. Were seeking a motivated and organized Customer Service representative who thrives in a fast-paced environment and is eager to support our service team. What Youll Do
- Operate our Customer relationship platform to help address customer concerns.
- Manage incoming phone calls, appointment reminders, and repair status updates. scheduling appointments.
- Ensure accurate documentation of repair orders and customer information
- Assist with warranty submissions, parts coordination, and service follow-up
- Support overall shop flow to help ensure timely, high-quality repairs
- Experience in automotive service, customer service, or scheduling (preferred)
- Excellent organizational and communication skills
- Ability to multitask and remain calm under pressure
- Comfortable using computers and dealership management systems
- Positive attitude and a team-first approach
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