Director, Program Design Processes and Operations

ROLE SUMMARY

The Director - Program Design Processes and Operation is responsible for overseeing the governance and operations of all enterprise-wide Patient Services capabilities (e.g., data operations / quality, vendor performance, program design norms). This leader ensures that all solutions are developed, maintained, and scaled in accordance with enterprise standards, compliance requirements, and strategic priorities. The role collaborates cross-functionally to drive consistency and efficiency.

ROLE RESPONSIBILITIES

This role will ensure patient support program development, and ongoing operations, are executed at a high-standard. This Leader will:

• Guide the centralized quality design standards and operations functions

• Facilitate relationships third-party vendors who collect data or perform services, ensuring they meet quality, compliance, and productivity standards

• Oversee data acquisition and integration, partnering with Digital and Analytics, to develop strategies for acquiring data, ensuring accurate / efficient data ingestion, cleansing, and transformation

• Facilitate the vendor selection and the vendor RFP process

• Champion and sustain a robust continuous improvement infrastructure allowing near real-time program improvements so learnings are shared across the PPS team

• Execute optimal program design standards, providing the efficiency necessary to scale patient services across the Pfizer's portfolio

• Consult and provide recommendations on effective organizational and operating models for a complex, ever-changing matrix environment within patient services

• Identify and mitigate risks, while adhering to established business practice documents and implementing new processes, tools, and capabilities for process improvement

• Ensure team proactively provides awareness, and understanding, of program compliance standards and operational best-practices

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelor's degree required; advanced degree (MBA, MPH, etc.) preferred

• 8+ years' experience in Biopharma Patient Services Strategy / Operations / Program Management, Strategy / Management Consulting, or related area required

• Demonstrated success in a highly fast-paced setting

• Significant depth in patient services vendor management, including patient services service level agreements (SLA)

• Strong project management and organizational skills, with cross-functional teams of diverse colleagues

• Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders

• Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact

• Commitment to receiving development and coaching from leadership

Other Job Details:

• Last Date to Apply for Job: March 17th, 2026.

• Ability to travel based on business needs

• NOT eligible for Relocation Package

• This position is hybrid and requires working onsite 2 to 3 days per week

#LI-PFE

The annual base salary for this position ranges from $162,900.00 to $261,000.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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