Manager, Product Manager - Extended Servicing

Job role description for core case servicing

What You’ll Do

As a Manager, Product Management for Extended Servicing , you will:

• Transform Messaging & Intake: Focus on how we communicate with customers and receive critical documentation, ensuring our messaging and document intake processes are accurate, transparent, and effortlessly integrated into the case lifecycle.
• Bridge the Enterprise: Act as a key partner to Card, Enterprise, and other Bank teams to extend services from their platforms into our Bank Core Case environment, ensuring we minimize "arbitrary uniqueness" across the customer experience.
• Scale Through Reusability: Identify and build reusable tasks and services that support multiple areas of the Bank, finding opportunities to automate existing services and drive significant operational efficiency.
• Lead with Data: Use quantitative data to refine investment decisions and prioritize builds that are scalable to other use cases across the ecosystem.
• Ideate on the Future of Service: Identify new opportunities for innovation that and supports a servicing world that encompasses Gen AI

What You’ll Bring

• Human-Centered Mindset: You are passionate about the associate experience and believe that empowering our frontline with better tools is key to protecting our customers.
• Collaborative Spirit: You are a "wrangler" who can get back-end engineers and cross-functional stakeholders to align on the right customer-backed solutions.
• Bias for Action: You have a "jack-of-all-trades" mentality, ready to lead discovery, ideation, and implementation in a fast-paced environment.
• Strategic Problem Solving: You can work at a "tiny crack" until you’ve broken open the whole nut, solving diverse customer problems while delivering business outcomes.

Basic Qualifications

• Bachelor’s Degree or military experience.
• At least 3 years of experience working with cross-functional teams to deliver consumer or platform experiences.
• At least 3 years of experience working on the core product platforms that power digital experiences.
• At least 3 years of digital industry experience.

Preferred Qualifications

• MBA or Master’s degree.
• At least 2 years of experience as a Product Owner in an Agile development process.
• Experience with machine learning or AI-driven automation.

Why You’ll Love Working Here

• Supportive Leadership: A highly supportive and “bought in” leadership environment.
• Growth: Continuous learning budget and the opportunity to work alongside superstar product and engineering leaders.

Impact: You will dream and you will ship, directly impacting the financial health of millions of customers

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $164,800 - $188,100 for Manager, Product Management

New York, NY: $179,700 - $205,100 for Manager, Product Management

Philadelphia, PA: $149,800 - $171,000 for Manager, Product Management

Richmond, VA: $149,800 - $171,000 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).