IT Operations - Support Sr Analyst

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IT Operations - Support Sr Analyst

Requisition #: 621248

Location:

Philadelphia, PA, US, 19103

Career Area: Corporate + Field Support

Description:

Job Description

The Senior Sales Technical Lead plays a pivotal role in shaping and driving revenue growth across our sales organization. This leader serves as the technical and analytical backbone of the sales process creating compelling sales collateral, ensuring pricing and RFP consistency, and supporting the sales team throughout the full sales cycle.

Acting as both strategist and practitioner, this role bridges the gap between technology, business development, and client value realization. This individual will bring a forward-thinking mindset focused on innovation introducing new tools, automation, and digital solutions that improve speed, accuracy, and customer experience across the sales lifecycle.

Job Responsibilities

• Serve as a trusted technical advisor during the sales cycle, providing deep product knowledge and hands-on expertise in customer engagements, demonstrations, and workshops.
• Develop and maintain standardized technical sales content, pitch decks, product one-pagers, and solution narratives to drive consistency and quality in client-facing materials.
• Partner with marketing, technology, and business development teams to align messaging, positioning, and value articulation across all sales engagements.
• Lead and standardize the RFP and proposal response process, ensuring high-quality, cohesive, and on-brand submissions.
• Partner with finance and operations to update and maintain pricing frameworks and commercial models, including scenario modeling and win/loss analysis.
• Collaborate with product and engineering teams to communicate market feedback and shape the roadmap based on emerging customer needs.
• Support live client visits, trade shows, and demonstrations as part of the sales team, providing both technical insight and consultative partnership.
• Identify and integrate innovative tools, AI solutions, and automation platforms that enhance the efficiency and precision of the sales cycle.
• Champion digital transformation initiatives that improve the way we sell, forecast, and engage customers.
• Build and maintain dashboards and performance metrics to track conversion, cycle time, pricing trends, and margin performance.

Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, or related field.
• 5+ years of experience in technical sales, solution architecture, or commercial operations with demonstrated success supporting large-scale enterprise or public sector engagements.
• Proven experience creating sales collateral, managing RFPs, and leading complex cost and pricing analyses.
• Excellent communication skills-able to translate technical concepts into business value for executive audiences.

Experience leveraging CRM, CPQ, or analytics platforms (Salesforce, HubSpot, Power BI, or similar).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .

Nearest Major Market: Philadelphia

If you have questions about this posting, please contact [email protected]