Small Market Benefits Leader

BRIEF DESCRIPTION

The Enterprise Benefits Leader will oversee and collaborate with Account Managers and Benefit Specialists within the Enterprise team to design, implement, and refine strategies that drive operational excellence. This role will focus on optimizing processes, enhancing procedures, and strengthening team structure to ensure consistent delivery of high-quality client service. The leader will act as a strategic partner, fostering collaboration, promoting best practices, and aligning team performance with organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:

• Provide strategic direction and leadership to Account Managers and Benefit Specialist within the Enterprise team.
• Identify opportunities to improve team performance, efficiency and client outcomes;
• Mentor, coach and develop team members to build expertise, engagement and professional growth;
• Oversee quality assurance across client deliverables, ensuring compliance with internal standards and client expectations.
• Provide support and, in partnership with Human Resources and execute performance management functions for the Enterprise Account Management and Benefit Specialists; this includes, but is not limited to, the following:
• Conduct annual reviews -- provide feedback and cascade/set goals for team members
• Implement training and development programs to enhance technical and client management skills;
• Participate in the Enterprise Producer in Training program as a subject matter expert
• Develop and oversee the new client onboarding experience;
• Develop the operational client service experience for the Enterprise segment;
• Work closely with the MMA East operations team;
• Collaborate with the Enterprise Sales Manager and Producers;
• Act as an escalation point for complex client issues, providing guidance and resolution strategies;
• Lead or participate in enterprise-level projects and initiatives to improve service offerings.

REQUIRED EDUCATION AND EXPERIENCE :

• Bachelor's Degree or equivalent work experience preferred;
• Minimum of five (5) years' client service experience in benefits brokerage and insurance, benefits consulting or benefits administration;
• Life, Health & Accident license required;
• Experience in managing people preferred;
• Experience in coaching and/or mentoring others preferred;

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated ability to provide superior customer service and maintain positive relationships with client contacts;
• Ability to lead, motivate, coach and hold difficult conversations with direct reports
• Effective analytical, problem-solving skills, sound judgment, strong decision-making ability, confidence to make difficult decisions and excellent communication skills
• Organized, detail oriented, and able to translate big picture ideas into client objectives
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Strong project management and organizational skills required
• Strong presentation skills
• Proficiency with MS Office suite (including Word, Excel and PowerPoint), Microsoft Teams
• Experience with Canva is a plus
• Willingness to travel to client sites
• Professional demeanor and presentation in a client-facing environment
• Ability to organize, prioritize, follow-up and communicate effectively within all levels of the organization.
• Ability to work under pressure to meet deadlines and adapt to changing needs in a high production environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is:
• Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
• Occasionally required to stand and walk;
• Extensive use of computer and keyboard and viewing of computer screen is required;
• Specific vision abilities required by this job include vision, and ability to adjust focus.
• Other working conditions are normal for an office environment.

WORK LOCATION

• Required to work in MMA East's Conshohocken, PA office once a week

The applicable base salary range for this role is $110,000 to $130,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected]